Privacy Policy

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At The Sendal Boutique Hotel, we are committed to protecting your privacy and ensuring that your personal data is handled in a secure, transparent, and lawful manner. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the General Data Protection Regulation (GDPR) and applicable laws of the Republic of Cyprus.

1. Information We Collect

We may collect the following types of personal information when you make a reservation, check in, or interact with us:

  • Full name, address, and contact details (telephone number, email)
  • Identification or passport details (required by law for registration)
  • Payment and billing information
  • Booking details (dates of stay, room preferences, special requests)
  • Communication records (emails, phone calls, or messages exchanged with us)
  • Technical information (IP address, browser type, and device information when visiting our website)

2. How We Use Your Information

Your personal data is used for the following purposes:

  • To process and confirm your reservation
  • To provide personalized guest services and fulfill special requests
  • To comply with legal obligations (e.g., police registration requirements, tax regulations)
  • To process payments and issue invoices
  • To communicate with you before, during, and after your stay
  • To improve our services, website, and guest experience
  • For marketing and promotional communications (only if you have provided explicit consent)

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Performance of a contract (your reservation and stay)
  • Compliance with legal obligations (registration and tax requirements)
  • Legitimate interests (improving services, ensuring security)
  • Consent (for optional marketing communications)

4. Data Sharing

We respect your privacy and only share your personal information when necessary:

  • With trusted service providers (e.g., payment processors, IT support) under strict confidentiality agreements
  • With public authorities if required by law or regulation
  • Never with third parties for commercial purposes without your explicit consent

5. Data Storage & Security

  • Your personal data is stored securely and only for as long as necessary to fulfill the purposes outlined in this policy.
  • We use appropriate technical and organizational security measures to protect against unauthorized access, loss, or misuse of data.

6. Your Rights

As a guest of The Sendal Boutique Hotel, you have the following rights under GDPR:

  • Right of access – request a copy of your personal data we hold
  • Right of rectification – correct inaccuracies in your data
  • Right to object – opt out of certain types of processing, including marketing communications
  • Right to withdraw consent – withdraw previously given consent at any time

Requests may be made in writing to the contact details below.

7. Cookies & Website Usage

Our website may use cookies to improve functionality, enhance user experience, and analyze site traffic. You can manage cookie preferences through your browser settings.

8. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your data, please contact us:

The Sendal Boutique Hotel
Nicosia, Cyprus
📧 Email: enquiries@thesendal.com
📞 Tel: +357 22 27 60 70

If you believe your data has been misused, you also have the right to lodge a complaint with the Office of the Commissioner for Personal Data Protection in Cyprus.