Privacy Policy

Effective Date: 01.10.2023

Last Updated: 01.09.2025

 

At The Sendal Boutique Hotel, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (www.thesendal.com) or when you book and stay with us.

 

By using our website or booking a stay with us, you agree to the practices described in this Privacy Policy.

1. Who We Are

The Sendal Boutique Hotel is located at:

Aeschylus 5, 1011 Nicosia, Cyprus

📧 Email: [Insert Contact Email]

📞 Phone: +357 22276070

2. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Reservation details: check-in/check-out dates, room preferences, booking source.
  • Identification details: name, surname, nationality, passport/ID information (when required by law).
  • Contact details: email address, phone number, billing address.
  • Payment details: credit/debit card information (processed securely through payment providers, not stored by us).
  • Communications: emails, messages, or calls you send to us.
  • Website usage data: IP address, browser type, operating system, and cookies.

3. How We Use Your Data

We process your data for the following purposes:

  • To confirm and manage reservations.
  • To process payments and issue invoices.
  • To respond to inquiries and provide customer support.
  • To personalize your stay and offer tailored services.
  • To comply with legal obligations (e.g., police or tax reporting).
  • To improve our website and services.
  • To send marketing emails/newsletters, only with your explicit consent.

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies may be used to:

  • Enable reservations and essential site functions.
  • Remember user preferences.
  • Analyze traffic and website performance.
  • Support marketing activities, if you have consented.

You may disable cookies through your browser settings, but this may affect site functionality.

5. Embedded Content and Third Parties

Our website may include embedded content (e.g., videos, maps, social media links). Embedded content from other websites behaves as if you visited those websites directly, and may collect data, use cookies, or track interactions. We encourage you to review the privacy policies of those providers.

6. Analytics

We may use third-party analytics tools (such as Google Analytics) to understand website traffic and improve our services. These tools may collect information such as your IP address, browser type, and pages visited.

7. How Long We Keep Your Data

We keep personal data only for as long as necessary to:

  • Provide our services and manage your stay.
  • Comply with legal, tax, and regulatory requirements.
  • Resolve disputes and enforce our agreements.
  • Support our legitimate business needs.

The exact period depends on the type of data and the purposes for which it was collected. For example, billing records may be kept to meet accounting obligations, while marketing data is kept only until you withdraw your consent.

8. Your Privacy Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access – Request a copy of the data we hold about you.
  • Correction – Ask us to update or fix incorrect information.
  • Deletion – Request that we delete your personal data when it is no longer required.
  • Restriction – Ask us to limit how we use your data.
  • Data portability – Request your data in a transferable format.
  • Objection – Object to certain uses of your data, such as direct marketing.
  • Withdraw consent – Withdraw consent at any time when processing is based on consent.

To exercise these rights, please contact us at:

📧 enquiries@thesendal.com

📞 +357 22276070

 

We will respond to your request within the time limits set by GDPR.

9. Who We Share Your Data With

We only share your data with:

  • Authorized staff of The Sendal Boutique Hotel.
  • Service providers (e.g., payment processors, booking engines, IT support).
  • Public authorities, when required by law.

We never sell your data to third parties.

10. How We Protect Your Data

We use secure servers, encryption where appropriate, and access controls to protect your data against unauthorized access, loss, or misuse.

11. Data Transfers

We primarily process your data within the European Union. If data is transferred outside the EU, we ensure adequate safeguards are in place in line with GDPR requirements.

12. Updates to this Policy

We may update this Privacy Policy from time to time. The updated version will always be posted on our website with the revised date.

13. Contact Us

If you have any questions about this Privacy Policy or your data, you can contact us at:

 

The Sendal Boutique Hotel

Aeschylus 5, 1011 Nicosia, Cyprus

📧 Email: reservations@thesendal.com

📞 Phone: +357 22276070

 

You also have the right to lodge a complaint with the Office of the Commissioner for Personal Data Protection (Cyprus).